Frequently Asked Questions…and Answers
For information about our Passport Program click here
Questions about gift certificates and gift cards click here
- Do I have to purchase tickets in advance?
- What is included in the ticket price?
- What is the cancellation policy?
- Do you ever cancel tours?
- Can you add tickets? Is there a waiting list?
- What if I want to come at the last minute?
- Is there a discount for seniors or children/ can I bring my child on the tour? Is it accessible for strollers?
- Do we just walk around and eat?
- Is there anything to offer Columbus residents?
- Are there bathrooms available on the tour?
- Do you start and finish in the same place?
- Where should I park? Is there parking near the tour meeting point?
- Do you cater for vegetarians/ other dietary requirements?
- Are Cameras allowed on the tour?
- Can I book a private tour?
- How much food is served on the tour?
- How many stops are there on the tour?
- Can you pick me up from my hotel?
- How much walking is there?
- How many people will be on the tour?
- What happens if it rains or snows?
- Does the tour guide accept gratuities?
- Will you wait for me if I am late for the tour?
- What is not included?
A: Yes – we have to give the restaurants notice of how many people to prepare food for. Tickets must be purchased a minimum of twenty four hours before the tour starts. Most tours sell out well in advance.
A: A guided tour, information sheet and enough tastings to replace a meal for most people. Prices for the van-based tour include all transport during the tour.
A: All ticket sales are non-refundable as the ticket represents a guaranteed space on the tour of your choice.
If you need to reschedule your tour date please let us know as soon as possible – we may be able to reschedule you if space is available on another date. We are unable to reschedule within 7 days of the tour start time.
A: Although it is very rare, we do reserve the right to cancel in cases where minimum enrollment is not met or due to dangerous weather conditions or other adverse circumstances beyond our control. In the case of cancellation, we will reschedule tickets to another date or tour or issue a gift card for the full amount. Otherwise, tours run rain or shine.
A:We are not able to add additional tickets to the tours. If you would like to be wait listed for a tour please email email@example.com
A: For most tours tickets must be purchased a minimum of twenty four hours before the tour starts as we have to give the restaurants notice of how many people to prepare food for.
A: We cannot accommodate young children on the van based tours since the van is not equipped to accept children’s car seats but we have had customers who choose to drive themselves and follow the van. The walking tours are approximately three to four hours long. Parents, who know their children best, should assess the situation individually as to whether the tour is appropriate for their child. Please email us if you have questions. Strollers are generally not practical given space restraints in the smaller shops and restaurants.
A: Absolutely not! The food tour combines information about the city and the neighborhood with behind the scenes culinary insights, creating a unique, fun and informative experience. Your guide will provide information about history, culture, architecture, entertainment offerings, and both well-known and newer establishments.
A: Yes, we find that even people who have lived in Columbus all their lives learn about new places on our tours. We also try to give you behind-the-scenes or unique experiences that you would not have if you weren’t on a Columbus Food Adventure.
A: Bathroom stops may be somewhat limited on taco truck tours, but otherwise the restaurants will provide ample facilities.
A: Usually but on some walking tours we like to give guests a chance to explore the neighborhood at the end of the tour. Our guides will make sure you know how to get back to the starting point.
A: When you book your ticket, you’ll be given advice on where to park for each individual itinerary.
A: We can accommodate vegetarians on most itineraries (except for the Taco Truck Tour and Meat Lovers Tours). Please see the tour pages for further information, and feel free to email or call us about specific dietary requirements.
A: Absolutely! If you get a shot you love, please tag us or share it with us on Instagram or Facebook, or include it in a review!
A: We offer private tours for groups of 8 or more people. Please see our private tour page for more information and to fill out a tour inquiry form.
A: In general, most find it enough to replace one meal.
A: This varies, though generally it’s around 5-7 stops. The description of the tour you’re interested in will show this information.
A: Because we offer food tours and spend time inside restaurants we are not able to accommodate dogs on the tours.
A: We have 8 different walking tours. The distances vary between under half a mile to over two miles. On our tours page you’ll see the length of each tour.
A: It varies, but the maximum number is 14-15.
A: Generally, tours occur regardless of weather, but we reserve the right to cancel in the event that weather is severe enough to threaten the safety of our participants.
A: Gratuities are by no means expected, but always appreciated. We also gratefully accept your feedback on Google, Trip Advisor or your favorite review site.
A: Tours start promptly so as to stay on schedule and not delay other guests. Please try to arrive 10 minutes before the tour departs. If you think you might be late for the tour please call the number on your confirmation email and we can let you know where to meet the tour.
A: If you order anything additional at a restaurant or tour partner you will be responsible for payment.